Digital Tools User Groups as a Digital Divide Among Finnish Employees

Abstract

Based on Statistics Finland’s Quality of Work Life Survey 2018, this paper seeks how Finnish employees’ use of digital tools differs from each other, what sociodemographic and work context- related factors these differences are connected to, and how differences in usage are reflected in the effects of digitalisation on employees’ work. The research identified five user groups. Nearly half of the employees are classified as Skilled Users, which are typically of a young age. Challenges for other groups include deficiencies in digital skills, problems in learning to use digital tools, routine-like usage, low learning demands at work, and a high workload and learning pressure arising from intensive use of digital tools. The results support the sequential and compound digital exclusion arguments derived from previous literature, but do not fully support the stratification argument. The paper shows that among employees there are digital divides of various types. Narrowing these gaps requires different policies and customised solutions.