Validating UTAUT model for e-government adoption among employees: a pilot study

Abstract

E-government has been proven to be a powerful tool to achieve the objective of better performance in the public sector. Technological advancement has accelerated the development of ICT in the public sector worldwide, thus affecting the structure and work process of government staff. Implementing e- government requires a holistic understanding of the adoption and usage factors. Several studies are available in this field, mainly focusing on citizens. The contribution of this study is investigating the adoption of e-government among employees. The goal is to check the usability and validity of an instrument based on the Unified Theory of Acceptance and Use of Technology (UTAUT) model in the Malaysian public sector. The analysis of a five-pillar model, including Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Condition, Use, shows Cronbach Alpha values greater than 0.9 for each pillar. The Kaiser-Meyer- Olkin values are greater than 0.7 for four pillars, and it is 0.5 for the Use. Moreover, the Bartlett’s sphericity test is significant in each case. The principal component analysis confirmed the usability of the planned structure of the survey items.