Szerző dc.contributor.author | Duguma Daba Moti | |
Szerző dc.contributor.author | Kompuok Chuol R. | |
Elérhetőség dátuma dc.date.accessioned | 2021-04-07T08:37:19Z | |
Rendelkezésre állás dátuma dc.date.available | 2021-04-07T08:37:19Z | |
Kiadás dc.date.issued | 2021 | |
Issn dc.identifier.issn | 0866-6628 | |
Issn dc.identifier.issn | 0866-6628 | |
Uri dc.identifier.uri | http://hdl.handle.net/20.500.12944/16395 | |
Kivonat dc.description.abstract | Addis Ababa city administration is known for its poor implementation of good governance to the public. The main objective of the study is to assess the implementation of good governance while rendering services to the ordinary citizens. The research methodology employs both quantitative and qualitative approaches using data collection instruments with the IBM SPSS statistical packagxe vs. 21. The findings indicate favourable results in meeting the needs of citizens. To that effect, a number of issues are discussed: good governance that is effective and efficient, transparent and open, accountable; participation, leadership direction and strategic vision; fairness and equity; governance that is consensus oriented, responsive in service provision; and governance that follows the rule of law. Although the implementation process has brought tangible results, it is not free from some challenges. In conclusion, both achievements and failures were observed. Thus, understanding customers’ expectations in service provisions, systematising customers’ feedback, and continuously raising the staff’s awareness are the recommendations identified for future development. | en |
Nyelv dc.language.iso | en | hu_HU |
Kiadó dc.publisher | Ludovika Egyetemi Kiadó | hu_HU |
Kulcsszó dc.subject | governance | hu_HU |
Kulcsszó dc.subject | elements of good governance | hu_HU |
Kulcsszó dc.subject | service provisions | hu_HU |
Kulcsszó dc.subject | citizens | hu_HU |
Kulcsszó dc.subject | Addis Ababa | hu_HU |
Kulcsszó dc.subject | Yeka Sub-City | hu_HU |
Cím dc.title | The Implementation of Good Governance Practices in Service Provisions to the Citizens in Addis Ababa City Administration: The Case of Yeka Sub-City | hu_HU |
Típus dc.type | Folyóiratcikk | hu_HU |
Változat dc.description.version | kiadói | hu_HU |
Hozzáférés dc.rights.accessRights | nyílt hozzáférésű | hu_HU |
Doi azonosító dc.identifier.doi | 10.32566/ah.2021.1.1 | |
Folyóirat dc.identifier.journalTitle | Acta Humana | hu_HU |
Évfolyam dc.identifier.journalVolume | 9 | hu_HU |
Füzetszám dc.identifier.journalIssueNumber | 1 | hu_HU |
Terjedelem dc.format.page | 7-27 | hu_HU |