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Author
dc.contributor.author
Duguma Daba Moti
Author
dc.contributor.author
Kompuok Chuol R.
Availability Date
dc.date.accessioned
2021-04-07T08:37:19Z
Availability Date
dc.date.available
2021-04-07T08:37:19Z
Release
dc.date.issued
2021
Issn
dc.identifier.issn
0866-6628
Issn
dc.identifier.issn
0866-6628
uri
dc.identifier.uri
http://hdl.handle.net/20.500.12944/16395
Abstract
dc.description.abstract
Addis Ababa city administration is known for its poor implementation of good governance to the public. The main objective of the study is to assess the implementation of good governance while rendering services to the ordinary citizens. The research methodology employs both quantitative and qualitative approaches using data collection instruments with the IBM SPSS statistical packagxe vs. 21. The findings indicate favourable results in meeting the needs of citizens. To that effect, a number of issues are discussed: good governance that is effective and efficient, transparent and open, accountable; participation, leadership direction and strategic vision; fairness and equity; governance that is consensus oriented, responsive in service provision; and governance that follows the rule of law. Although the implementation process has brought tangible results, it is not free from some challenges. In conclusion, both achievements and failures were observed. Thus, understanding customers’ expectations in service provisions, systematising customers’ feedback, and continuously raising the staff’s awareness are the recommendations identified for future development.en
Language
dc.language.iso
enhu_HU
Rent
dc.publisher
Ludovika Egyetemi Kiadóhu_HU
Keywords
dc.subject
governancehu_HU
Keywords
dc.subject
elements of good governancehu_HU
Keywords
dc.subject
service provisionshu_HU
Keywords
dc.subject
citizenshu_HU
Keywords
dc.subject
Addis Ababahu_HU
Keywords
dc.subject
Yeka Sub-Cityhu_HU
Title
dc.title
The Implementation of Good Governance Practices in Service Provisions to the Citizens in Addis Ababa City Administration: The Case of Yeka Sub-Cityhu_HU
Type
dc.type
Folyóiratcikkhu_HU
Version
dc.description.version
kiadóihu_HU

dc.rights.accessRights
nyílt hozzáférésűhu_HU
Doi ID
dc.identifier.doi
10.32566/ah.2021.1.1

dc.identifier.journalTitle
Acta Humanahu_HU

dc.identifier.journalVolume
9hu_HU

dc.identifier.journalIssueNumber
1hu_HU
Scope
dc.format.page
7-27hu_HU


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The Implementation of Good Governance Practices in Service Provisions to the Citizens in Addis Ababa City Administration: The Case of Yeka Sub-City
 
 

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